What to include
- A short description of the issue and what you expected to happen.
- Your app version, phone model and Android version, where relevant.
- The steps that reproduce the problem and a screenshot with personal details hidden.
- For account or billing help, the account email and receipt/order identifier.
Never send your password, email verification code, full card details or database credentials. If sharing crash logs, review them for personal information first.
Common questions
Guest mode works offline. Account sign-in, synchronization and billing require an internet connection. Renewal notifications also require permission on the device.
The landing page’s app preview uses sample data; interacting with it does not create an account, save a real subscription or make a payment.
Billing and account requests
For paid-plan changes, see Refunds/Cancellation. To request deletion of your account-held data, followAccount Deletion.
Support is handled by email. No guaranteed response time is currently published.