This page starts a manual support request. It does not instantly delete an account. The automated in-app deletion flow is not yet available.
How to request deletion
- Send your request from the email address associated with your XenLoop account, where possible.
- Use the subject XenLoop account deletion request and state that you want your account and associated personal data deleted.
- Include the account email and mention any organization you own or any active paid plan. Do not send your password or verification codes.
You can also emailsupport@xenloop.app directly. If you no longer have access to your account email, explain that in the request so ownership can be checked safely.
What the request covers
Specify whether you want the account and associated personal workspace records removed. Organization ownership and shared records need review because other members may rely on them. Support will need to confirm the scope and verify account ownership before taking action.
Local guest data
Guest records remain on your device and are not accessible to support as cloud account records. Remove those records in the app or use your device’s app-data controls. Clearing storage or uninstalling may permanently erase local guest records; preserve anything you need first.
Paid plans and retained records
Review or cancel paid billing separately throughManage billing instructions. An email deletion request is not a cancellation confirmation.
Support must explain any records that need to be retained, the reason, the applicable retention period and the expected completion process when responding. Final retention periods and a deletion service deadline have not yet been published.